This privacy policy explains how Betmica (chantellesflorist.co.uk), an independent information portal, collects, uses and protects your personal data when you visit our site. We are the data controller for any information you share with us here. This policy applies only to our portal – it does not cover what the operator collects once you register or play on its own platform.
Who is responsible for your data
The data controller for this portal is chantellesflorist.co.uk. You can reach our editorial team at [email protected] with any questions about how we handle your information. We are not the casino operator – we run an independent review and information site about Betmica, and we have no access to player accounts, deposits, withdrawals or gaming activity on the operator's own platform.
What information we collect
We collect two broad categories of data when you use our site:
Technical data – your IP address, browser type, device information, operating system, referring URL, pages you visit and the time you spend on each one. This is gathered automatically through cookies and similar technologies whenever you browse our portal.
Contact-form data – if you write to us using the contact page, we collect your email address, name (if you give it) and the content of your message. We keep this only as long as needed to answer your query, typically no more than 90 days unless ongoing correspondence requires it.
We do not collect payment details, identity documents, gaming history or account credentials – those belong to the operator's own systems, and you should read the operator's privacy policy before registering there.
Why we process your data and the lawful basis
We process technical data under our legitimate interest in understanding how visitors use the portal, improving site performance and ensuring security. We process contact-form submissions under consent (you choose to write to us) and contract (responding is part of the service we provide as an information portal).
Analytics help us see which pages are read most, where improvements are needed, and whether content is reaching the audience it is written for. Security logs help us identify and block malicious traffic.
Who else sees your data
We share technical data with a small number of third-party processors who help us run the portal:
- Analytics providers – to measure traffic and understand site usage.
- Hosting services – to store the site's files and serve pages to visitors.
- Advertising networks – to show relevant ads and measure campaign performance.
Each processor is bound by contract to handle your data securely and only for the purposes we specify. We do not sell your information to third parties, and we do not pass contact-form submissions to marketing lists.
Where a processor is based outside the UK, we ensure appropriate safeguards are in place – typically standard contractual clauses approved under UK GDPR.
Your rights under UK GDPR
You have the following rights over your personal data:
| Right | What it means |
|---|---|
| Access | Request a copy of the data we hold about you. |
| Rectification | Ask us to correct inaccurate or incomplete data. |
| Erasure | Request deletion of your data where we no longer have a lawful reason to keep it. |
| Restriction | Ask us to pause processing while a dispute or verification is resolved. |
| Portability | Receive your data in a structured, machine-readable format. |
| Objection | Object to processing based on legitimate interest or for direct marketing. |
| Withdraw consent | Where processing relies on consent, you can withdraw it at any time. |
How to exercise your rights
To make a request, write to [email protected] with details of what you are asking for. We will respond within one month, and there is no charge unless your request is clearly unfounded or excessive.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can reach the ICO at ico.org.uk or by calling 0303 123 1113.
How long we keep your data
Technical data (logs, analytics) is retained for up to 24 months, after which it is anonymised or deleted. Contact-form submissions are kept for 90 days unless you have an ongoing correspondence with us, in which case we retain it until the matter is resolved.
Cookies set by our site expire according to their type – session cookies when you close your browser, persistent cookies after the period set in our cookie policy (typically 12 months). You can delete cookies at any time through your browser settings.
Protection of minors
Our portal is intended for visitors aged 18 and over (18+). We do not knowingly collect data from anyone under 18. If you believe we have inadvertently gathered information from a minor, contact us immediately at [email protected] and we will delete it without delay.
If you share a device with someone under 18, consider using parental-control software such as Net Nanny or Qustodio to restrict access to gambling-related content.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in how we operate, new legal requirements, or improvements to our data practices. When we make significant changes, we will update the date below and, where appropriate, notify you by email if we hold your contact details.
Continued use of the portal after a change means you accept the updated policy. We recommend checking this page periodically if you visit regularly.
Contact us
Questions about this privacy policy, or about how we handle your data, should be sent to [email protected]. We aim to respond within 48 hours.
Last updated: 2 January 2026
Disclaimer: This page is provided for information and marketing purposes. We are not a casino operator, a bookmaker or an organiser of gambling activity. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.